Support

Available destinations, delivery services, estimated timing and charges are displayed before payment. Import duties, taxes or local clearance fees may be payable by the recipient unless checkout states that they are included.

Please provide a complete deliverable address. Delivery estimates are not guarantees and can be affected by customs, carriers, weather or other events outside our reasonable control.

Return eligibility depends on the item condition, order destination, reason for return and applicable consumer law. Contact LEST with your order number and product details before shipping anything back.

Do not send an unapproved return. The support team will confirm the applicable process, destination, required evidence and any costs before the item is dispatched.

Contact LEST with the order record, model or serial information and clear photos or video of the issue. The team will confirm the coverage that applies to the product and destination before a remedy is agreed.

Normal wear, consumables, accidental damage, misuse, inadequate maintenance, unsuitable water, unauthorized repair or modification, and incorrect voltage may be excluded, subject to applicable consumer law.

Use the contact form to send your model, order number, destination country and a clear description of the question. For a technical issue, include photos or video where practical.

Support availability and response time vary by time zone, language and public holidays. Do not continue using a product that appears damaged, leaks unexpectedly or shows an electrical fault; disconnect it safely and contact support.