LEST Customer Care

Global Support

Clear product, order, delivery, return and compatibility guidance from the LEST global team.

Review customer care terms

ProductsSelection guidance

OrdersPurchase support

PartsAccessory compatibility

CareReturns and warranty

Before you order

Review the model, selected option, included accessories and intended surface. Contact LEST if you need compatibility or application guidance.

Orders and delivery

Store availability covers supported destinations in the United States, United Kingdom, Australia and Europe. Delivery timing, taxes and shipping charges are shown when available at checkout or confirmed by our team for project orders.

Product care

Always follow the approved user manual and surface-care instructions. Allow the unit to cool fully before draining, cleaning or storing it.

Need help?

Email support@lest.com and include your product model, order number when applicable, destination country and a clear description of the question.

Customer care

Still need help?

Send an enquiry

Customer care terms

Clear support before and after purchase.

Review the summary that applies to your order. Eligibility may vary by product, destination and applicable law.

01 Global delivery options Destinations, rates and estimates are confirmed at checkout.

Available destinations, delivery services, estimated timing and charges are displayed before payment. Import duties, taxes or local clearance fees may be payable by the recipient unless checkout states that they are included.

Please provide a complete deliverable address. Delivery estimates are not guarantees and can be affected by customs, carriers, weather or other events outside our reasonable control.

02 Return support Contact LEST before sending an item back so eligibility and instructions can be confirmed.

Return eligibility depends on the item condition, order destination, reason for return and applicable consumer law. Contact LEST with your order number and product details before shipping anything back.

Do not send an unapproved return. The support team will confirm the applicable process, destination, required evidence and any costs before the item is dispatched.

03 Warranty guidance Coverage and remedies vary by product, destination and applicable law.

Contact LEST with the order record, model or serial information and clear photos or video of the issue. The team will confirm the coverage that applies to the product and destination before a remedy is agreed.

Normal wear, consumables, accidental damage, misuse, inadequate maintenance, unsuitable water, unauthorized repair or modification, and incorrect voltage may be excluded, subject to applicable consumer law.

04 Customer support Product, order, compatibility and claim guidance from the LEST team.

Use the contact form to send your model, order number, destination country and a clear description of the question. For a technical issue, include photos or video where practical.

Support availability and response time vary by time zone, language and public holidays. Do not continue using a product that appears damaged, leaks unexpectedly or shows an electrical fault; disconnect it safely and contact support.